FAQ

Frequently Asked Questions


How do I determine what size I need?

It is highly recommended that you set-up your pedals and take measurements. Click here for a step by step guide.

For visual reference, you can see several photos of set-up boards in the photo galleries.


Do the pedalboards have power supplies?

No. We believe that using a separate power supply provides the ultimate flexibility. We offer several good pedal power supplies on our accessories page

Do you ship to my location and how much will shipping cost?

We ship all over the world! Click here for shipping details.


What is the turnaround time for orders?

Because all NYC Pedalboards are built to order (and in considerable demand), there is usually a brief wait period. Click here for current lead times.


Do you do rush orders?

No. All orders are built on a first come, first served basis, and all customers are treated with equal importance.


What is the main difference between the standard and butterfly latches?

Both types of latches work very well. The butterfly latches are considered to be a little more secure, because they require a full turn to open, therefore, eliminating any possibility of accidental opening (although, I have never heard of a case where the standard latches came open accidentally).


Can the lid close with pedals on the 2nd level?

Yes. The standard dimensions allow for 2-3/4" of clearance on top of the 2nd level


Can I add a 2nd level riser or a pedal mount later or purchase them separately?

Yes. The 2nd level riser and the pedal mounts attach with Velcro, so you can add one at a later time. Keep in mind that your pedalboard/case must have (at least) the standard 5" lid height to accommodate a 2nd level. You can purchase them separately here.


Can the cases be checked as baggage on an airplane?

It is not recommended.


Is there any way to attach the pedals other than Velcro?

Velcro has become the standard method for attaching pedals to pedalboards, and it is my opinion that there is really no better way. For those that just don't want to put Velcro on their pedals, you can custom order extra thick foam in the lid, and the foam will help hold the pedals in place.